Third parties, including civil litigants and criminal defendants, making data requests should consult our Data Request Guidelines for Third Parties.
Data Request Guidelines for Law Enforcement
The following guidelines should assist law enforcement or other government agencies seeking records from Postmates.
Requests from Law Enforcement
For requests that do not involve an immediate risk of death or serious bodily injury, please provide written consent from the individual about whom you seek records; a valid and duly issued search warrant; or, if applicable, a court order that includes:
- The name of the issuing authority;
- Badge/ID number of the responsible agent/officer;
- Direct contact information;
- Clear grounds for the legal basis of the request;
- Details of the specific information requested and its relationship to your investigation;
- All known email address(es), name(s) or alias(es), known physical address(es), telephone number(s), and/or credit card account information of the subject for whom you're seeking information.
Law Enforcement can serve documents on Postmates via CT Corporation, our registered agent for service of process. Additionally, for your convenience and a faster turnaround, please email a courtesy copy to our law enforcement request team at LER@postmates.com. Please understand that our acceptance of legal process does not waive any legal objections Postmates may raise in response to a request.
Emergency Disclosure Requests
Emergency disclosure requests must include all of the following:
- “Emergency Disclosure Request” identified in the subject line of the request;
- Identity of the person in immediate risk of physical harm;
- Nature of the emergency;
- A detailed description of the specific information requested and why that information is necessary to prevent the emergency;
- All other available details or context regarding the particular circumstances.
Notice to Subject of Request
Unless otherwise prohibited by law, Postmates may notify customers, merchants, or fleet members of law enforcement requests before producing PII. Law enforcement officials who do not want their request disclosed should provide an appropriate court order, other information establishing that notice is prohibited or would otherwise be counterproductive and/or unsafe, or sufficient detail for Postmates, in its discretion, to determine whether a request falls into one of the exceptions above.
Law enforcement officials with questions about these guidelines should email LER@postmates.com. Please note that we will not respond to non-law enforcement inquiries received at this email address.
Postmates may change these guidelines from time to time without notice, so please check this page each time before making a request.