What is Postmates Unlimited?

Postmates Unlimited is our subscription service. For $9.99 a month or $83.99 per year, subscribers receive free delivery on orders from all merchants on the Postmates platform when the cart size is over $20. Additionally, subscriber orders are instantly accepted and never surged (Blitzed).

Signing Up

To sign up, open the app, navigate to your Settings, and tap on “Postmates Unlimited” in the menu. You will see a Postmates Unlimited educational screen. Learn about Unlimited, then tap the final button to proceed through the signup process.

Charges

If you choose a monthly subscription, your subscription charge will be $9.99/mo and will auto-renew on your subscription billing date.  If you choose a yearly subscription, you will be charged $83.99/yr and will auto-renew on your subscription billing date.  Your Postmates Unlimited subscription fee is non-refundable, unless we determine otherwise.  

Availability

Subscribers can take advantage of their Unlimited benefits through the Postmates website or through the mobile app (on iOS or Android), however you can currently only sign up for a new subscription through mobile. Postmates Unlimited is available in each city we operate in.

Canceling

To cancel your monthly subscription, please follow these steps.

 

Canceling from the Postmates App:

1.  Log into the app

2.  Select your Profile icon in the upper left hand corner of the app

3.  Select the Gear icon in the upper left hand corner of the app

4.  Select Postmates Unlimited

5.  Select Manage Subscription in the upper left hand corner of the app

Please note the details shown at the bottom of the Manage Subscription page. Once canceled, you will be able to use your subscription up until your renewal date. For instance, if you cancelled on February 15 and your renewal date wasn’t until March 1 you would be able to use the remainder of your subscription until March 1 because February was already paid for. On March 1, you would no longer be a subscriber and your subscription would not renew.

6.  Select Cancel Automatic Renewal

7.  Confirm by selecting Yes, Cancel Subscription.

 

Canceling from the Postmates website:

1.  Log into www.postmates.com

2.  Select Account Setting from your Profile icon in the upper right hand corner of the page

3.  Under Postmates Unlimited, select Cancel Automatic Renewal

Please note the details shown in the pop-up window. Once canceled, you will be able to use your subscription up until your renewal date. For instance, if you cancelled on February 15 and your renewal date wasn’t until March 1 you would be able to use the remainder of your subscription until March 1 because February was already paid for. On March 1, you would no longer be a subscriber and your subscription would not renew.

5.  Confirm by selecting I'm Sure

 

If you need further assistance, you can contact Customer Service here.

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