At Postmates, we get it. We’re here to make your life easier, happier, and better. With more than 100,000 Postmates, 250,000 restaurants and merchants, and tens of millions of deliveries made, on-demand delivery is growing fast and we are constantly breaking new ground. We’ve transformed commerce at the local level, and with that comes a responsibility to help build not just a logistics network that is as reliable as gravity -- but one that our customers can trust.
Because we prioritize the wellbeing of our entire community, from day one, Postmates has built safety and security into our product design and network operations. We believe it is essential, in the interest of transparency and growth, to publish the standards that guide our safety mission and clearly identify the behaviors that have no place in our platform. While our specific policies evolve alongside our services, we’re always listening to and learning from you, the Postmates community.
For this reason, these guidelines are designed to safeguard everybody who uses Postmates.
No-one should feel unsafe using Postmates, and we will take immediate action to prevent and prohibit the following:
Bullying, harassment and causing harm to others
You should not commit physical or sexual abuse or harassment, domestic violence, robbery, human trafficking, or other acts of violence. You should not attempt to harm anyone by your words or physical action.
You shouldn’t make unwanted contact with other members of the community during and after a delivery. We don’t allow sexual conduct with merchants, Postmates or customers. Once the pick up or delivery have been completed, no further contact shall be made. Remember that you can call or text directly from the Postmates app without ever having to share your personal number to ensure that your number stays anonymous.
You should treat everybody with respect. You can lose access to Postmates if you are found to have discriminated against others based on their race, ethnicity, national origin, religion, disability, sexual orientation, sex, marital status, gender, gender identity, age or any other category protected under applicable law.
Theft and destructive acts
You should not take property that doesn’t belong to you or destroying or vandalize the property of a customer, a merchant, another Postmate, or any other person.
Extortion or fraud
You should not threaten anyone with bad ratings, request tips & make transactions outside of Postmates systems, commit credit card fraud, abuse our referrals system or make false claims against other members of the Postmates community. You should not request or share personal information with the intent to blackmail or shame others.
You should not provide a false name or date of birth, allow unapproved individuals with access to your account with the intent on engaging in Postmates services, create duplicate accounts or create an account if you are under the age of 18.