Why was I charged twice?
When you place an order on Postmates, a temporary pre-authorization hold is placed on your payment card. The pre-auth...
Why was I overcharged?
When you place an order with Postmates, a temporary authorization hold known as a pre-authorization hold, is placed o...
Why wasn’t my delivery fee discounted?
If you received a referral code from a friend or family member who already has a Postmates account, you're entitled t...
What is the service fee?
A service fee of 12.99% is applied to the purchase price of all orders, except Plus Unlimited orders.
What is Blitz Pricing?
During peak times, Blitz Pricing will be in effect both for fixed cost Plus Partners and our Anywhere product, and de...
Why is there sometimes a price difference between my order estimate and the final amount?
Sometimes, after an order is placed, the cost of the items is slightly different than what you were quoted.
Why did I get charged for a promotional item?
Let us look into this for you! Navigate to the home page of the app and tap the clock icon in the top left hand corne...